Most game crashes on Xbox occur while in the Public Multiplayer Lobby before a match begins or immediately after a match ends. Please contact PlayStation Support for assistance. If your PlayStation is up to date and in good working order, there might be an issue with your PlayStation console. This includes, but is not limited to, memory cards, controllers, chips, and cables. Please note: Activision cannot guarantee functionality on PlayStation consoles using 3rd party hardware. Delete old files and game data from your PlayStation.Ensure your PlayStation console is in a cool, well-ventilated place.If your PlayStation is up to date, try the following troubleshooting tips: Is everything else in good working order? Learn more about System Software Update options on PlayStation 4. Select the Settings menu from the PlayStation 4 home screen.Learn more about System Software Update options on PlayStation 5. You can also set your PlayStation 5 to Download and Install updates automatically within the System Software Update and Settings menu. Follow the onscreen steps to complete the update.Select Update System Software if an update is available.In the System Software section, select System Software Update and Settings.
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